Guangzhou LumenStar Optoelectronic Technology Co., Ltd

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After-sales

WARRANTY STATEMENT

Thank you very much for choosing our products. In order to ensure your satisfactory shopping experience and provide high-quality after-sales service, we have formulated the following after-sales service commitments. Please read them carefully. If you have any questions or need further information, please feel free to contact us.

  1. Product Quality Assurance
    1. We promise that the products we sell meet the quality standards and regulatory requirements of the relevant countries and regions.
    2. If any non-human damage or quality problems are found with the products, we will provide after-sales services such as repair, replacement, or refund according to your requirements.
  2. After-Sales Service Timeframe

For regular products: We promise to provide you with a 60-month warranty service from the date of purchase.

  • After-Sales Service Content
    1. Technical Support: We promise to provide comprehensive technical support, answer common questions about product use and installation.
    2. During the warranty period, if the product is damaged, we will be free to send you a new one as a replacement.